Store Policies & FAQs


RETURN POLICY:

Refunds can be issued within 10 days of purchase on casual clothing, giftware and shoes.

Exchange/Store credit can be will be issued within 11-30 days of purchase. 

All returned merchandise must be accompanied by the original receipt, with tags attached and in original condition.

 FINAL SALE ITEMS

Formal dresses, evening gowns, undergarments, pierced earrings, Special Orders & Layaways and sale merchandise are considered FINAL SALE. No returns will be accepted for these items. 

La Creme is unable to warranty any garment once it has left our store. This includes any beading or stone detailing, zippers or buttons and seams on any garment. Beads and stones will fall off of all garments at some time due to wear.

FAQs:

Do I need an appointment to try on dresses?

We are happy to help you whenever you stop in, we do not work by appointment. If you are looking for a more intimate shopping experience, we recommend weekday mornings, at 10am. Saturday and Sunday are very busy days, especially during prom and wedding season, and you may have to wait for a fitting room.

How long does it take to try on dresses? 

We work in one hour increments in our fitting rooms. This is normally more then enough time to try on many different styles and find your perfect dress! If you find you need more time, we will do our best to keep you in your room, but may need the room for our next waiting guest. We are happy to add you on to our waiting list for the next available room.

Do you offer onsite alterations or tailoring?

We do not offer alterations at our shop. This allows you to take your dress anywhere that is convenient for you! We are happy to offer a list of local alterations businesses, recommended to us by our clients. We are not affiliated with any of these businesses, and are not able to guarantee any services they provide. 

What is the price range of your dresses?

Our short dresses range from $150-$600 and our long gowns range from $300-$900. We always have a selection of dresses and gowns reduced, starting at $99.99, perfect for anyone who is budget conscious. 

What sizes do you carry?

The majority of our in stock clothing is available from Small to Extra Large. We are happy to offer extended sizes in select lines in both Extra Small up to 3X.

Our dress sizes range from 00-22 in store, with extended sizes from 000-28W available to order from select suppliers.

Do you carry Bridesmaid Dresses?

While we don’t offer traditional bridesmaid lines at our shop, some of our dresses may be suitable for bridesmaids. A small selection of our dresses and gowns are available in limited colour options, for multiple dress orders. Prices for these dresses are generally $300 and up.